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The 5 Best Towing Companies in Canberra That Locals Rely on When They’re in a Tough Spot

Reputation and Longevity: We looked into each towing company’s reliability, as well as how long they’ve been in the industry.

Services Offered: We reviewed the types of services they offered and their capability in towing different types of vehicles.

Punctuality: In this industry, emergencies are common and it’s crucial to act fast. So we considered how quickly each towing company responded and prioritized those that didn’t make their customers wait for more than an hour. 

Customer Service: We examined how these towing companies interacted and communicated with their customers, online and offline.

Value for Money: We calculated each towing company’s rates to see if they were cost-effective, based on their labor, skills, and service.

Customer Satisfaction: We went through testimonials and asked previous clients if they were satisfied with the overall service that they received.

Even though I’m not really a car expert, I still do my best to keep mine in tip-top shape. I clean it regularly and do my best to bring it to the service center on schedule.

Unfortunately, accidents happen no matter what and the only thing left to do is to adapt. That’s how I found myself stuck with a dead battery one day, a bit too far away from home.

Thankfully, I called around and my friends were able to recommend some good towing companies in the area. Since then, I’ve made sure to have several options in my contacts so that I’m always ready if this ever happens again.

In case you’re currently in the same boat or you’d like to be prepared as well, I’ve compiled a list of the most dependable towing companies in Canberra below.

How much do towing services cost in Canberra?

Towing services in Canberra usually cost between $80 to $160. This rate mostly depends on the type of vehicle you have, its condition, and the distance that your car has to be towed.

It may fetch a higher price if your car is located somewhere a towing vehicle can’t easily access.

1. Discount Towing Canberra

discount-towing-canberra-logo

Address: Lower Ground, 33 Petrie Plaza

Phone: +61 411 259 945

Business Hours: Open 24 hours

Website

With over 25 years of experience, Discount Towing Canberra has seen all types of towing situations. That’s why they’re prepared with advanced heavy-duty equipment to handle any kind of challenge.

They tow all sizes of vehicles, from motorcycles to trucks. They can even tow a trailer while carrying a vehicle on top, thanks to their tilt-tray tow trucks.

Sadly, some customers don’t think they live up to their name since their rates can be quite high. Still, their fast response time and ability to reach anyone within 30 minutes is worth it for most.

Plus, their drivers are very understanding. They know that you’re likely stressed out already, so they’re always friendly and professional.

They’ll either give you a lift or ensure that you have transportation before they start towing your car. You can also rely on them for other roadside assistance such as lockouts, empty fuel tanks, or flat tires.

Pros

  • 25 years of experience
  • Uses advanced heavy-duty equipment
  • Can tow multiple vehicles of different sizes
  • Fast response time
  • Professional and friendly drivers
  • Will arrange a lift for you
  • Offers other roadside assistance services

Cons

  • Pricey 

Friendly and fast service

“Matt was able to get my car out from a very hard spot up Mt. Ainslie. The car crashed upside down 10 metres down the slope and I didn’t think it would be possible without a crane but Matt proved my doubts wrong. I am very happy with their friendly and fast service. I would not hesitate to recommend them to a friend or family member.”

– Taumai Tiaree, Google Review

Top service

“These guys are great! I was a damsel in distress when my knight in a shiny truck rescued me less than 30 mins after I called. Top service, great follow up and a nice warm truck to hop into on a sub-zero degree day in Canberra. Recommend highly!”

– Tania Rhodes, Google Review

2. SL Towing Canberra

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Address: 3/26 Raws Crescent, Hume

Phone: +61 439 006 062

Business Hours: Open 24 hours

Website

As one of the most popular towing companies in Canberra, SL Towing now has a fleet of trucks that allows it to service surrounding regions as well.

Unfortunately, they still do run late from time to time, but they’ll make sure to keep you updated about it. They’re very easy to talk to, so coordinating should be a breeze.

You can trust them with any type of vehicle since they have high-quality gear and always take extra care. They even have the skills to transport antiques or show cars, if that’s what you need.

They’re also known for tackling challenging towing locations at an affordable price. With their mini recovery vehicle, they can get cars stuck in compact car parks or basically anywhere with limited space.

Recovered cars will then be stored in their enclosed storage facility. This ensures that the vehicles, especially ones that have been involved in accidents, are protected from the elements and further damage until they can be assessed.

Pros

  • Has a fleet of trucks
  • Responsive and will keep you updated
  • Uses high-quality gear
  • Will take extra care of cars
  • Can handle antiques and show cars
  • Can do complicated recoveries
  • Stores cars in an enclosed and protected storage facility

Cons

  • Might be late

Went the extra mile

“Professional service, Scott and the team really have a personal approach when dealing with customers. Looked after my pride and joy and really went the extra mile in taking time to ensure there was no damage in transit. 10/10 would use again in a heart beat.”

– Chris Bartlett, Google Review

Really good service

“Called for a short tow after a breakdown and was able to quickly arrange a booking for the next morning and at a discounted rate because it was a short trip. Staff on the phone were really helpful and the driver did a good safe job and even though running late called to advise how far away he was. Really good service and I recommend these guys if you ever need a tow.”

– Dave, Google Review

3. Underground Towing and Salvage

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Address: 3 Towns Crescent, Turner

Phone: +61 421 064 666

Business Hours: Open 24 hours

Website

Even though Underground Towing and Salvage has only been around for 5 years, they’ve already made a name for themselves as a very reliable towing company. In fact, they have plenty of loyal customers who return to them.

This is mainly because of their impressive tow truck drivers. They’re very helpful and can skillfully navigate their trucks even in the trickiest towing locations.

They only have a small team for now so unless it’s an emergency, it might take them a day to get to your car. But if it’s urgent, they always arrive in less than 45 minutes.

Their rates are also some of the most competitive in the industry. Before anything else, they’ll discuss all your options with you and take your budget into consideration.

They’ll even provide you with a free loan car or a free Uber if you get involved in an accident that’s not your fault. It just shows how much they prioritize getting you and your car back to safety.

Pros

  • Has plenty of return customers
  • Helpful and skillful truck drivers
  • Will arrive promptly for emergencies
  • Competitive rates
  • Will take your budget into consideration
  • Offers free loan cars/Ubers

Cons

  • Limited manpower

Great and responsive service

“Josh was great and very responsive when I contacted him on a Sunday. He communicated options for me and helped me first thing Monday to get my car out of the underground car park and take my car to the BMW service centre. Much appreciated, Thank you!!”

– Liz Chen, Google Review

Entire experience was 

“Well experienced towing company with clear and concise communication. Pick up and delivery was succinct and timely with the option for easy PayID secure payment to Underground Towing and Storage’s business bank account. Made the entire experience seamless and convenient. Highly recommend for any towing or salvage job.”

– Rifat Mridha, Google Review

4. All States Towing

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Address: 15 Aurora Avenue, Queanbeyan

Phone: +61 2 6280 6996

Business Hours: Open 24 hours

Website

Although All States Towing is based in New South Wales, they’ve been servicing Canberra and surrounding regions for over 20 years. They’ve got a good number of towing trucks, tilt tray trucks, cradle trucks, and car carriers for all kinds of vehicles.

Despite this level of operations, their services are still available at a reasonable price. They’ll give you an upfront quote right on your first call and don’t add any hidden fees.

Punctuality is also a big thing for them. Not only do they respond to calls immediately, they always arrive 10 minutes early to appointments.

The few complaints we’ve heard about them is that they sometimes drive fast when towing. Although possibly surprising, you can be assured that their drivers are experienced professionals and will never put your car in harm’s way. 

They’ll be storing your vehicle in a secure holding yard equipped with floodlights and CCTV cameras. This way, you can be confident that your car will be protected while it’s with them.

Pros

  • 20 years in the industry
  • Has equipment for all types of vehicles
  • Reasonable rates
  • No hidden fees
  • Punctual drivers
  • Stores vehicles in a secure holding yard

Cons

  • Might drive fast when towing

The best in service

“All States Towing is the best in service. They are available 24/7 to help when we are stuck on roads with no other help available. The team is amazing and really helpful from the beginning till the car is delivered to its right place. Cannot think of any other towing company who are better than them.”

– Prabh Dhindsa, Google Review

Very impressive with the service

“Very impressed with the service we received from All States Towing. Car needs a new engine and has now been towed several times for inspections after NRMA took a look. All States Towing took the stress out of the situation. All staff from the booking centre to the tow truck drivers were reliable, respectful and timely. Pricing extremely affordable. Cannot recommend them highly enough!”

– Jem Whitedove, Google Review

5. ACTNOW Towing

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Address: 2 Chubbs Street, Latham

Phone: +61 406 604 436

Business Hours: Open 24 hours

Website

ACTNOW Towing is known for making everything as seamless and hassle-free for their customers. From the moment you call, they’ll provide an accurate and affordable quote that eliminates unnecessary back-and-forth.

When they arrive, you’ll immediately feel their customer-centric approach. They’re professional and patient and will give advice on what your next steps should be, which is a huge help during stressful towing situations.

Regardless of the condition of your car, they’ll be able to transport it safely. Whether it’s been damaged in a fire, in an accident, or it hasn’t moved in years, they have the equipment to handle it.

They also exhibit the same amount of care when transporting valuable cars. You can trust them with heritage vehicles, collectible cars, vintage motorcycles, and more.

The only drawback is that they don’t have a holding yard that can store your car, especially if it’s been in an accident. You’ll have to contact a separate company and coordinate with them instead.

Pros

  • Seamless and hassle-free service
  • Provides accurate and affordable quotes immediately
  • Customer-centric approach
  • Can tow cars in any condition
  • Equipped to transport valuable cars

Cons

  • Doesn’t have a holding yard to store vehicles

Highly recommend these guys

“Being from out of town and running into car troubles on the first day of my holiday these guys went above beyond to help me. They were prompt, polite and looked after my car until they could tow it back to my home safely. Would highly recommend these guys!”

– Dylan Fimmano, Google Review

Excellent service

“Excellent service! I’ve had issues with my central locking and today my remote decided to die altogether and I was not able to unlock my car at all. Top bloke, came as soon as he could, hooked up my car and towed it back to my place. Very friendly, easy going and professional and would definitely recommend his services!”

– Jessica Tankard, Google Review

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